Have the customer dload the following file to the machine he/she will be using to setup the router with.

download and save this (orwiz20.zip)

NOTE: they must use WinZip to unzip this archive, using dos based pkunzip shortens the filenames to 8.3 char filename format which doesn't work seeing as how this is an html based install and the html docs can't find the files.

telnet into the current router and do the following:

set nameserver 199.1.48.2
set domain usit.net
set ether0 address [ip address]
set ether0 netmask [netmask]

the above can be done remotely, after the netmask is entered the router cuts you off. At this point DON'T reboot the router, though the info there is being used, a reboot will set it back to the old. At this point have the customer setup a machine on the same subnet so that he can telnet into the router with the new ip address (this should probably be the same machine that they've dloaded the orwizard to). have him/her then finish with the following lines

set gateway [max ip address]
save all
save all

Without the orwiz program, I have successfully gotten a magibox portmaster online by having the user issue the following command line commands after setting the above settings:

set location magibox telephone [phone #]
set location magibox username [username]
set location magibox password [password]
set location magibox destination [max ip address]
set location magibox netmask 0.0.0.0
save all
save all
reboot

This should set the router up for communication on the customer's side. A reboot of the router shouldn't hurt at this point but shouldn't be necessary. Now have the customer run the ORwizard to finish the setup. When this has finished successfully, reboot the router, it should come back up and connect, though it will take a minute or two to connect the first line and another minute to connect the second.

The following shows an example of the backup file that the orwizard creates when it configures the router.

sample config file

I've also found the 'help' command usefull.
syntax:
help [command] [sub command] ...
(this sorta works like the Cisco IOS '?' command in reverse)

usefull:
show all
(shows router info, ip address, gateway, dns, etc.)
show table location
(shows location tables in router)
show [location name]
(shows info such as dial number etc.)